Are You Ready to Join the Best?

Shaheen Cadillac, is seeking a dynamic and customer-focused Luxury Cadillac Concierge to join our elite team. As the go-to destination for automotive enthusiasts, our family-oriented dealership boasts a bustling shop and a reputation as the absolute best place to build your career in the automotive industry.

Why Shaheen Cadillac?

• Luxury Redefined: Represent the epitome of automotive luxury with our world-renowned Cadillac brand.

• Family-Centric Atmosphere: Join a team where you're not just an employee, but a valued member of the Shaheen family.

• Thriving Work Environment: Experience the excitement of a fast-paced and high-energy shop where every day brings new challenges and opportunities.

• Industry-Leading Reputation: Be part of the best automotive dealership in the area, known for setting the standard for excellence.

Key Responsibilities:

• Concierge Service Scheduling: Coordinate and schedule service appointments, providing the exceptional service that our luxury clientele expects.

• Customer Interaction Mastery: Greet customers warmly, assess vehicle issues accurately, and articulate service recommendations with finesse.

• Estimation Expertise: Provide detailed and accurate estimates for labor and parts, ensuring transparency and trust.

• Service Excellence: Maintain high customer satisfaction standards by keeping customers informed, obtaining authorizations, and delivering top-notch service.

Qualifications:

• Passion for Luxury Automobiles: A genuine love for the craftsmanship and prestige of Cadillac vehicles.

• Customer-Centric Communication: Exceptional communication skills with the ability to engage and educate customers on the value of premium vehicle maintenance.

• Team Player: Thrive in a collaborative, family-oriented environment where teamwork is essential for success.

• Automotive Expertise: Relevant Associates degree; or one year of related experience and/or training; or equivalent combination of education and experience.

Perks:

• Competitive Compensation: Earn TOP PAY, $50,000+ per year, at our busy top-notch service center. Enjoy a comprehensive benefits package including medical, dental, vision, disability, life insurance, and a 401K with employer match! Benefits start the first day of the month following 30 days of service. Also included is paid time off for vacation, sick, personal, and Holidays!

• Manufacturer Training: Stay at the forefront of automotive technology with ongoing manufacturer training.

• Top-Notch Facilities: Work in a state-of-the-art facility equipped to handle the most luxurious vehicles on the market.

• Career Growth: Opportunities for advancement within the best automotive dealership in the region.

• Employee Discounts: Take advantage of exclusive discounts on vehicle purchases, services, and parts.

• Hours: 7:15a - 5:30p Monday - Friday, 8:00a-2:00p every third Saturday

Ready to Elevate Your Career?

If you're passionate about luxury automobiles and are ready to be a part of the premier automotive dealership in Lansing, apply now and embark on a journey with Shaheen Cadillac – where excellence is not just a goal, but a way of life.

Job Description:

Reports directly to the Cadillac Service Manager. This position requires an initiative-taking and friendly person with leadership skills, patience, and tact who can relate well with dealership guests and staff. The position also requires clear understanding of the organization’s mission combined with the ability to plan, organize, communicate, and execute the activities required to accomplish the mission of providing the Ultimate Customer Experience and Customer Retention. This requires the engagement of staff in various departments working in a coordinated effort to provide the intended guest experience. Gaining the willing cooperation of others represents a critical skill for this position. The Cadillac Concierge maintains an indirect reporting relationship with Sales Managers and Office Managers to assist with the level of inter-departmental cooperation necessary to provide CTA vehicles.

Essential Duties:

Cadillac Concierge is responsible for all activities in relation to Customer Experience on the Service Drive and customer waiting areas. Duties include but not limited to:

• Assists in ALL Service Drive activity.
  • This includes Everything Customer Experience related on the Service Drive.
  • Includes assisting with creating repair orders, estimating, accepting payment and re-delivering the vehicle in the Service Advisors absence.
• Manages Medallia Review Alert and Pinnacle Loaner Utilization Metrics.
  • Responsible for meeting metrics set by Cadillac Service Management in relation to performance objectives, including but not limited to:
    • Medallia Hot Alerts
    • Customer Assistance Cases
    • Loaner agreement compliance & regulations per GM and State of Michigan requirements.
    • Rental collection on every GM Warranty repair applicable
    • Insurance and licensing requirements for CTA vehicles.
    • Maintains CTA fleet, including maintenance, recalls and damage estimates and repairs.
• Responsible for Shaheen App, MyCadillac Brand App and MyRewards discussions and App installations on Service Drive.
  • Cadillac Concierge is required to be trained on benefits of the Shaheen App, MyCadillac and MyRewards brand apps and be able to speak fluently with guests on such.
• Responsible for all OnTrac Rental management.
  • Cadillac Concierge is required to be trained on CTA process and the OnTrac system.
  • CTA car cleanliness and maintenance
  • CTA car licensing and insurance
  • CTA WGM fee collection
  • Rental car GM warranty DMA requirements 10 days or more.
• • Rental car damage and insurance claim and deductible collection.
  • All damage must be immediately reported to Service Management.
• Responsible for Courtesy Transportation Operations.
  • This includes shuttle van, customer vehicle pick up, and drop off or any reasonable duties at the request of the customer which compliments their visit.
  • Responsible for managing/coordinating/assisting with concierge pick up and deliveries of customer vehicles.
• Responsible for maintaining Cadillac Accessory wall inventory, cleanliness, and relevance.

SUPERVISORY RESPONSIBILITIES

Service Drive manager will be responsible for supervising all Chevrolet Service Advisors, Customer Service Specialists for both Shaheen Cadillac, and Shaheen Chevrolet. Supervisory responsibilities include overseeing performance, objectives, reports, scheduling, times cards, and vacation requests (exception of Service Advisor vacations).

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Relevant Associates degree; or one year of related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to author routine reports and correspondence. Ability to speak effectively before groups of guests or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver License

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance and taste or smell. The employee must frequently lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to wet and/or humid conditions. The employee is occasionally exposed to moving mechanical parts, fumes, or airborne particles, toxic or caustic chemicals, and risk of electrical shock. The noise level in the work environment is usually moderate.